When canceling a order include your name email address and transaction number used with the order.
Most online orders placed Monday - Friday ship the same day.
Once the order is shipped you incur the shipping costs.
When changing an online address request include your name, email address and transaction number used with the order.
Most online orders placed Monday - Friday ship the same day. Once the order is shipped, you incur the shipping and handling costs.
Items shipped to the wrong address cannot be shipped again till we receive them back.
No credit is ever given if the items are never returned back to us.
Insure them and make sure you have tracking.
You may return a purchase within 30 days of the date of purchase less shipping and handling fees.
Returned items must be in their original condition with no damage to the item(s), scratches or missing batteries, clips, hatches, directions.
When returning items, please enclose a reason for the return and your transaction number used at the time of purchase.
We cannot process a return unless we have your transaction number included with the return.
Please return all items in original packaging.
Make sure the package is secured to be shipped properly without incurring damage.Insure the item(s) through the shipper and make sure there is tracking available for the return.
RGA labels will be sent to you when a item is defective or if the order we sent you is wrong.
Defective items will be exchanged within the duration specified by the manufacturer’s warranty policy.Items deemed defective will be replaced with the exact same item.
If the item is deemed to NOT be defective the shipping charges will not be refunded and a 25% re stocking fee will apply.
If an item is ordered incorrectly, there will be no refund on shipping charges and there will be a 25% restocking fee.
Batteries will not have a warranty from us or the manufacturer.
When a battery is defective in a new item purchased from us less than 90 days from the purchase date email us for a replacement.
Include your name, email address and transaction number for the purchase used at the time of the sale.
MarantecRemotes.com states that all individuals identifiable information is kept confidential.
We do not sell or disclose any personal information about our web site users.
Information from web site users provided to us at the time of registration is not distributed to any third party users.
All personal information collected by MarantecRemotes.com (including credit card information is kept secured).
Personal information, such as name and email, are used primarily to link individual accounts.
When you have any questions about our policy or any of our services and products, please send your comments to info@MarantecRemotes.com